Position Overview & Specifications

Secureassist Security Systems Ltd operates throughout the UK and overseas, specialising in the design, installation, maintenance and monitoring of Intruder Alarm Systems, Video Surveillance, and Access Control.

We are independent specialists providing a wide range of solutions for both residential and commercial sectors.

We are currently looking to increase our team that work in our Operations Room in Coventry. We have an amazing opportunity to be part of a team, operating on a rotational shift pattern, with experience on both day shifts and night shifts to ensure a well-rounded knowledge of the job and the individual client requirements.

We operate 12-hour shifts which will switch between 07:00 pm to 07:00 am and 07:00 am to 07:00 pm.When there are holidays within the business, there will be the opportunity to pick up overtime.

No previous experience is necessary as full training will be provided, however good computer knowledge would be beneficial and a good telephone manner is essential.

Your main role will be the checking and monitoring of systems including Video Surveillance cameras and Intruder Alarm Systems. Through interrogation of these systems, you will manage events that arise and ensure that all required parties are made aware and you will manage the event though until resolution.

Other aspects of this role will include answering of phones and intercoms for the company and for clients, handling of false and confirmed alarm activations, liaising with the Alarm Receiving Centre (ARC), Security Teams, Client staff, and clients directly. There will some basic administration tasks required to ensure our systems remain up-to-date at all times, and remote management of client systems where required.

At times, this role requires lone-working, however the individual will be self-motivated and ensure that at all times they are performing operational checks and reporting to the team where required. The current position will suit candidate with a confident, organised and mature attitude who is happy to work both on their own and part of a team.

An SIA Licence is not required for this role, however it would be a benefit to have one. If you do not have an SIA Licence, we still welcome you to apply.

We aim to contact applicants to arrange interviews at the earliest opportunity, however please appreciate we will have a lot to go through. In the event that you are unsuccessful, we will try to contact you through e-mail to let you know.

Job Types: Full-time, Permanent

Salary: From £27,000.00 per year

Benefits:

Free parking
On-site parking

Schedule:

12 hour shift
Day shift
Night shift
Weekend availability

COVID-19 considerations:
We have ensured that throughout the pandemic, that our employees have many sanitisation and disinfectant products available, with gloves provided if needed. Cleaning routines are in place at the start and end of each shift.

Ability to commute/relocate: