Position Overview & Specifications
Overview:
Scarsdale Veterinary Group is a large Midlands based vets in Derby providing exceptional veterinary care to pets, horses and farm animals. We pride ourselves on providing great customer service and top-quality care to all animals. We have a veterinary hospital in Derby for pets, with a further 10 vet practices in Derby and Burton upon Trent, as well as a dedicated farm and equine practice. Our largest practice being Pride Veterinary Centre which is a 24/7 hospital treating both first opinion and referral cases for multidiscipline specialist care.
The Team:
Based at our Pride Park hospital, the administration team is supportive, lively and enjoy having a bit of fun in between working hard. The office is open plan and there are very experienced Insurance Administrators on hand to help with queries; with extending support from our vets and nurses.
The Role:
This role is a 12 month Fixed Term full time position for a General Administrator in our Insurance department at Pride Veterinary Centre. You will be required to work 37.5 hours per week, Monday – Friday between the Office opening hours of 8am and 6pm.
No day is ever the same as an Insurance Administrator, so we are looking for applicants with a willing and “can do” approach to their workload, whom strive in busy environments. Applicants with previous experience of managing insurance claims would be welcomed but those with a similar fast paced administrative and/or customer focused background could be a good fit. Full on the job training will be provided with continued support throughout employment.
The role is varied and involves processing Direct Claim Insurance requests for both first opinion and multidiscipline referral cases for small animals. Processing insurance claims after treatment, monitoring claims through to settlement of the claim and liaising with multiple insurance companies, clients and other vet practices. Attention to detail is a vital requirement for this role, making sure claims are processed promptly and accurately.
Required Skills and Experience
1. Advanced English skills both written and spoken
2. Mathematical skills
3. Good telephone manner
4. Excellent customer service skills
5. Computer literate
6. Hardworking, eager and open to learning new skills
Desirable Skills and Experience
1. General knowledge of animal anatomy
2. Passion and enthusiasm
Personal Perks and Benefits
1. Birthday off work
2. Death in Service cover
3. Increase in holiday allowance with service
4. Discount Staff Pet Scheme (following probation)
Professional Perks and Benefits
1. Practice Focus on Health and Wellbeing