Position Overview & Specifications

Mobile - Covering Harrods, Selfridges, Fortnum and Mason, Fenwick and Our flagship store at Burlington Arcade

As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty to assist the stores’ business growth and development. You are also accountable for assisting in sustaining brand image and delivering 5-star customer experience.

Key Responsibilities

Ensure you monitor and meet your individual target and key performance indicators each month
Assist more senior managers to acquire accurate retail figures for their weekly report
Maintain housekeeping and brand visual merchandising standards
Ensure excellent customer experience is executed at all times, and handle customer feedback promptly and courteously
Assist managers and stock control manager to maintain stock level and integrity
Take full direction from managers and respond efficiently and promptly to requests and directions from them
Develop a thorough product knowledge and an understanding of the stories behind the brand and brand image
Maintain a professional image and attitude as a brand ambassador
Develop clienteling and client loyalty
Ensure that daily reports and monthly reports are properly completed and submitted on time
Adhere to all policy and guidelines given by the company and the stores in which you work
Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations

Salary and On Target Commission