Position Overview & Specifications
Head of Operations
Salary: Dependent on experience
Location: This role is based at our beautiful Head Office in Liphook with excellent travel links.
We're looking for a passionate and experienced senior Head of Operations to lead the Operations team at the largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band.
The Role
- Senior Leadership Team (SLT) level position.
- Leadership and management of the operations team – a core function of the business that supports all other departments.
- Identify, implement, and manage efficient processes and standards that support our fast-growing business.
- Support customer service, sales, and marketing to create incredible experiences for our customers.
- Work with the rest of the business to ensure as many children as possible can access our lessons by creating appropriate infrastructure, policies, and support.
- Oversee the implementation and smooth running of technology solutions throughout the company.
- Evaluate risk and ensure high levels of governance across the business.
- Manage department budget and forecast.
Skills and Experience
- Proven experience as Head of Operations or similar senior role
- Experience of managing stakeholders across different business functions including, customer service, sales, marketing, HR
- Experience of management of IT systems and strong MS Excel skills
- Analytical mindset with a focus on data analysis to solve problems
- Excellent communication and influencing skills
- Strong organisation skills with a focus on improving performance
- Ambitious, driven and passionate about making a difference
- Adaptable and flexible
- Motivated by working in a fast-growing company with purpose
- Knowledge of the education sector, digital platforms and/or music is desired but not essential
Benefits
- Full-time permanent position – 35 hours per week
- 25 days holiday plus bank holidays
- Annual staff bonus
- Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard
- Free onsite parking
- Personal development opportunities
- Benefits package including discounts on everyday purchases, free 24/7 GP service and more.
- Fun – through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year.
- Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.
Our Mission
Rocksteady is the largest rock school in the world and our mission is simple - To empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills.
Additional Information
We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.
If you are offered this position, Rocksteady will ask you to complete a DBS check that is proportionate and relevant to the position concerned. If the post does not involve working with children, this will usually be a basic DBS check and you will only be required to disclose unspent convictions.
Providing false information is an offence and could result in the rejection of the applicant, summarily dismissal if selected and possible referral to the police.
Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.
To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
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