Position Overview & Specifications

We are looking for an experienced Manager to join our Management team, you will need to have;

Exceptional customer service skills
Dedication to high levels of safety
A great eye for detail
Ability to deliver high standards of cleanliness
Experience of front of house or restaurant management
A track record in delivering visitor experiences
Availability for work leisure hours- weekends and school holidays

The successful candidate will have 1-3 years front of house experience in a leisure, tourism, retail, hospitality or entertainment environment. Operational and Safety management, supervisory experience. A first aid at work certificate and personal licence would be advantageous.

Shifts will be Friday, Saturday and Sunday between the hours of 8am-8pm plus two other days on rotation to complete the 5 day week.

Main Duties

Effective supervision of staff and visitors within the Hub, ensuring their safety and well being at all times.
Responsibility for all operational aspects of the venue during their shift
Co-ordinating staff resources on shift to ensure appropriate staffing provision is made at all times
Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
Guaranteeing the venue exceeds standards at all times whether regulatory or otherwise.
Motivating and managing staff, including responsibility for; staff, timesheets, monitoring sickness and absence, dealing with disciplinary proceedings and training.
Undertake daily checks of facilities and equipment and organising appropriate
Ensuring staff adhere to all regulation and legislation
Responsibility for planning, organising, management and promotion of activities and events to achieve set targets
Contribute to the business development and planning.

In return we offer: