Position Overview & Specifications

Fixed Term Contract for up to 12 months

Don’t just find a job. Feel it.

Who we are

Hello. We’re RHP. Our purpose is to provide safe, secure, affordable homes – opening the door to life opportunities. We own and manage around 10,000 homes for social rent and shared ownership, and plan to build many more over the next five years.

Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

If you want to make a difference to our customers, employees and beyond, we’re the place for you.

Connected through difference

We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.

Who we’re looking for

As Complaints Manager, you’ll respond brilliantly when things go wrong and make sure we’re able to resolve any issue that our customers raise.

Doing your job brilliantly means using your energy, enthusiasm, and knowledge to inspire your team to resolve complaints and learn lessons so we can reduce the number of complaints made, delivering amazing customer service first time, every time.

You’ll have experience of using wise judgment and decision making to resolve customer complaints quickly and effectively. You’ll also be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships.

We’re committed to hiring truly inclusive leaders who encourage people to be themselves, embracing difference and celebrating the unique perspective that every individual brings.

When we're hiring, we look for people who connect with our KOSMIHC values: