Position Overview & Specifications
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualising and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energise others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking an enthusiastic and experienced individual to lead the development and delivery of one of Europe's most notable architecture libraries and archives collections. The Architecture Docent will demonstrate experience in maintaining substantial-high-quality books and artefacts and supervising the design process with clients and internal teams.
YOUR RESPONSIBILITIES
- Live Our Vision, Values, and Beliefs
- Engage with RH clients as they enter the Gallery, delivering world-class service and educating our guests on the Architectural books and artefacts within our exhibition
- Assist with guest questions about RH Interior Design Services, the exhibition and connect them with the appropriate Associate to further the customer experience
- Provide a high-quality and luxury experience in the following areas: greeting, wayfinding, and check-in for RH Interior Design
- Assist with daily setup and breakdown of Gallery areas to ensure they are kept clean, safe, and code compliant
- Maintain and monitor the appropriate condition for the library and artefacts
- Support with security efforts for all items within the exhibition
- Assist with onsite and offsite events as needed
- Partner with the leadership team to communicate guest feedback and escalations
- 2+ years of related experience and/or subject matter expert
- Experience and interest in architecture, design, and history
- Willingness to learn and participate in new projects and initiatives
- Adaptive team player who is customer focused
- Effectively multitask in a fast-paced environment
- Willingness to work a flexible schedule, including weekends and holidays
- Frequently moving objects up to 25 pounds
- Must be able to remain standing and walking for extended periods of time