Position Overview & Specifications
We enjoy looking after people, that’s what great people do.
Our reception hosts are friendly and caring in nature. They cover two hotels, Scarlet, an adults-only eco-sanctuary that celebrates the richness of natural living and Bedruthan, a creative outpost for all to enjoy.
From the warm and efficient check-in process, anticipating and answering guest’s questions during their stay and wishing them a fond farewell on their departure, receptionists are an essential part of a memorable guest experience.
No two days at the hotels are the same and your responsibilities will vary daily, however each day you can expect to:
- Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
- Provide a swift and effective check-in process for the day’s arrivals, adhering to standard operating procedures.
- Deal with in-house guest requests, recording all feedback for seamless shift handovers.
- Ensure the accuracy of data in all systems and provide the necessary daily information required.
- Answer any questions our in-house guests may have about the hotel and local area
- Anticipate our guests needs to provide a seamless experience
- Ensure all telephone calls as answered quickly and as efficiently as possible.
- Report any maintenance issues and check that the work has been completed and feedback to the guest
- Responsible for ensuring the accuracy of guest billing, financial transactions and the reception float.
- Maintain the brand standards of our reception and public spaces as well as keeping areas tidy and presentable
We are looking for:
- Someone who is confident, positive and enjoys working in a busy environment
- Problem solvers. A person who can answer guest quests and looks for solutions
- Previous hotel experience or similar. It’s not a must have, but you must be eager to learn
- Someone with a passion for hospitality and to create positive lasting memories for our guests.
- Who wants to be part of a successful and hard working team
As a family-owned independent Cornish business, we value every member of our talented team and we offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £11 per hour plus tips
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year!
- Enjoy 40% off food and drinks at the hotel, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- On-site team accommodation is available