Position Overview & Specifications

Strong admin skills
Computer Literate
Outstanding communication skills

Customer Services Executive
8.30am till 5pm 4 days per week or Mon to Fri 8.30am till 3pm
Ashford, Kent
£11 - £12.00 per hour DOE / £24-25,000 DOE

This role will involve working for one of our well established, high profile clients located in Ashford, East Sussex, the duties required for this role are outlined below;

This Customer Services Executive plays a pivotal role in the day-to-day management of our clients customers. The primary goal of this role is to give exceptional customer service to whilst managing orders and queries.

Processing Orders

Processing trade, sample and retail sales orders. Handling order-capture through to dispatch and successful delivery.
Completing EMCS entries, ASNs and self-certifications for some orders as required
Manage our clients logistic partners to ensure customer orders are delivered on time and with accuracy

Management of Customer Services Communications

Answering phone lines, taking sales orders and directing non order related calls to the correct department or individual.
Develop and implement consistent communications to all customers, consumers and colleagues in a timely and consistently professional manner
Working with the customer services manager and the head of production to competently regulate and manage our evolving complaints procedure.

Sales Support

Manage an outbound call programme, in line with our email marketing schedule, to ensure regular contact with our existing on and off trade customers.
Report on success of proactive calls and of activations back to heads of channel and customer services manager.
Day to day working cohesively with sales and other internal departments to provide project support. Eg. assisting in the smooth implementation of seasonal On-Trade activations

About you