Position Overview & Specifications
Our client is recruiting Customer Service Advisors to work on a temporary project to start Tuesday 9th or Wednesday 10th - remote position working from home using your own device
- Inbound calls
- Giving guidance to customers
- Booking appointments
- Updating customers details
- Subject to passing a DBS check
A successful Customer Service Representative will ideally have:
- Excellent customer service
- A friendly approach
- Experience in dealing with a high volume of calls from a varied customer group
- Good IT/keyboards skills
- A good record of punctuality
- Resilience and good work ethic
In order to perform the role, you will need own IT equipment and good home Wi-Fi (requires laptop or desktop with a working microphone and camera)
- Windows 10 (21H1) or above
- CPU Gen5 2.4GHz or above
- 4GB of RAM (preferably 8GB)
- Browser with HTML5 support (e.g. Google Chrome or Firefox)
- Antivirus program installed and kept up to date
- No screen recording software should be installed on the PC
- Proof of full virus scans periodically will be requested
- Bandwidth 10-15Mbps preferred
Pay rate: £10.90 per hour
32 - 35 Hours: Working 5 days out of 6, Mon-Fri 9am 5pm and Sat 9am- 1pm
Candidates must be able to work any days between the opening hours.
OPERATING SYSTEM: Minimum 8gb memory, USB 3 or USB A port for headset.
NOTE: If using a windows PC/Laptop that only has USB C ports, you will have to use a USB C headset. NO ADAPTORS CAN BE USED i.e USB 3/A to USB C.
SMART PHONE – TO INSTALL MICROSOFT AUTHENTICATOR APP
HEADSETS: Specific headsets required (3.5MM Jack Headsets not compatible)
Job Type: Full-time
Salary: £10.90 per hour
Benefits:
- Work from home
Schedule:
- Day shift
Work Location: Remote
Application deadline: 03/05/2023
Reference ID: DKWFH
Expected start date: 09/05/2023