Position Overview & Specifications

Responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

Key Duties and Responsibilities:

Recruit, train and appraise staff
Make full use of Google’s online tools and our own bespoke EPOS/tools
Exceed your targets and bring fresh ideas to the business
Managing and motivating your team to increase sales and ensure efficiency
Managing stock levels and making key decisions about stock control
Analyse sales figures and forecasting future sales
Analyse and interpret trends to facilitate planning
Use EPOS/AIO to record sales figures, for data analysis and forward planning
Participating in the hiring process of new employees including interviewing and training new employees
Conducting appraisals and performance reviews, as well as providing or organising training and development
Resolving conflicts between staff members
Ensuring standards for quality and customer service are met
Resolving and ensuring compliance with health and safety legislation and security issues
Responding to customer complaints and comments
Attending and chairing meetings
Updating colleagues on business performance, new initiatives and other pertinent issues
Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Responds to customer issues in a professional manner
Assists in housekeeping standards