Position Overview & Specifications

We have an exciting Selling Supervisor vacancy in our Polo Menswear Department at our prestigious Flagship Store in New Bond Street. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the RL Experience.

Essential Duties & Responsibilities

Build a rapport with the customer, identify their needs to Connect, Convert and
Conclude the transaction through delivering the RL Experience
To consistently achieve personal sales and KPI objectives
To supervise the team to achieve their service, sales and KPI objectives
Lead and promote teamwork through contribution to a team sales objective
Exhibit pride through a positive demeanour, body language, personal presentation and dress standards in line with the RL expectations
Create and foster a database of customers through the company clientelling tool
To respect and adhere to the company Asset Protection policies at all times
Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
Deliver a memorable fitting room experience whilst following all policies and procedures for fitting room service
Ensure ease of the customer shopping experience through product presentation and overall store maintenance
Actively participate in all merchandising activities including but not limited to daily stock maintenance, replenishment, product transfers, folding and floor changeovers in line RL standards
Communicate product and customer feedback to managers and head office
Deliver team meetings and training that inform, motivate and inspire the teams
Give direction and guidance to the team in the absence of a manager and or when requested to do so

Experience, Skills & Knowledge