Position Overview & Specifications

Job Title: Operations Administrator

*Please note – we are unable to offer remote/hybrid working or sponsorship for this position*

Location: Waters Edge, Clarendon Dock, Belfast BT1 3BH

Working Hours: Monday to Friday, 9am – 5:30pm (37.5 hours)

Job Purpose…

The main focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution.

Your responsibilities day to day will be…

Project management of customer orders, including providing detailed updates to customers via telephone and email
Ensuring all orders are kept fully updated with accurate notes on our CRM system
Accurate and timely processing of customer orders in line with our own SLAs and customer requirements
Efficiently monitor and self-manage work flows internally and with third parties
Liaise with carriers, networks and suppliers to ensure any delays or issues are quickly identified and resolved

Skills needed for this role…

The ability to prioritise tasks, with strong organisational and time management skills
Able to adapt and succeed in a fast paced, changing environment
Excellent attention to detail
Strong communication skills, with the ability to communicate at all levels
The ability to multi-task and work comfortably under pressure
Committed team player, who is also motivated by individual tasks

Benefits include….

24 days holiday plus bank holidays (increasing with each year of service to 25 days)
20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
Company sick pay, life assurance and pension
Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
Friendly and supportive team working environment that encourages opportunities for self-development
Monthly dress down days for charities chosen by our employees
….and much more!

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Customer service advisor, Account Manager, Key Accounts Manager, Client Support, Account Management, Client Retentions Advisor, Senior Account Manager, SEO Account Manager, Telecoms, Telecommunications, Account Manager, Sales, Provisioning Executive, Customer Support,

Job Types: Full-time, Permanent

Benefits: