Position Overview & Specifications
About The Role
Do you have undergrad or postgrad qualifications in law with experience in private law matters? Do you have excellent communication skills and a passion for helping people? If so, you might be the perfect candidate for our phone based legal advisor role at RAC Legal Services based in our iconic RAC building in North Bristol.
RAC Legal Services is part of the RAC group, one of the most recognised brands in the UK. We provide accurate, initial legal advice and assistance to our RAC and Corporate partner customers by telephone on a range of private law matters, such as personal injury, consumer rights, employment law, wills and probate.
As a phone based legal advisor, you will be responsible for:
Offering positive resolutions over the phone, including policy application and guidance on all products provided by and/or serviced by RAC Legal Services
Providing high quality legal advice on a range of legal matters, predominantly through the telephone legal advice line
Working within agreed service levels and quality standards
Liaising with internal and external stakeholders to ensure customer satisfaction
Keeping up to date with relevant legislation and case law
To be successful in this role, you will need:
Minimum qualification of LLB (or equivalent)
Excellent communication skills (both verbal and written)
A customer-focused approach
The ability to work independently and as part of a team
We offer:
A competitive salary of £22,000 - £25,000 per year (depending on experience)
Hybrid working
No Weekend or Bank Holiday working
A full-time contract (35 hours per week)
A comprehensive benefits package including pension scheme, health cash plan, employee discounts and more
A supportive and friendly working environment
Opportunities for career development
Shift work Monday to Friday with hours are no earlier than 0800 and no later than 2000
If you are interested in this exciting opportunity to join RAC Legal Services as a phone based legal advisor, please apply online today with your CV and cover letter. We look forward to hearing from you!