Position Overview & Specifications

About Us

PurpleUC specialises in hosted Cloud IP telephony and Internet connectivity.

It is part of the Purple Matrix Group of companies, a Tier 1 Microsoft CSP and Gold Partner, bringing together experience in both telephony and IT, making it extremely well placed to successfully deliver VoIP solutions.

We are a small, friendly and supportive team, operating in a professional but relaxed atmosphere.

Summary

We are looking for a new addition to our support team, specifically in a helpdesk and project support role. This opportunity is ideal for an individual with a strong technical interest and a can-do attitude, who is eager to expand their knowledge in the field of VoIP and grow alongside our dedicated team. We are offering this as a hybrid working role, subject to probation.

Responsibilities

Handling customer support tickets, addressing 1st / 2nd line support issues.
Managing customer telephone calls and email correspondence.
Assisting with hosted telephony and VoIP projects.
Maintaining and updating documentation.
Collaborating with suppliers.

Experience Required

At least one previous position in a technical role of some kind.
Practical experience with laptops, desktops and peripherals.
Some client/customer facing experience.
IT literacy and a keen interest in all things technical.

Experience Preferred

Previous employment in an IT support or telecoms environment.
Familiarity with ticketing systems.
Working knowledge of Windows and Mac OS.
Basic understanding of Linux.
Experience with Swyx, 3CX, Gamma Horizon, Yeastar, 8x8, Asterisk.
Understanding of TCP/IP networks, routers, firewalls, and related components.

General and Personal Skills

Excellent grasp of English and Maths.
Excellent communication and telephone skills.
Strong organisational skills.
Excellent problem-solving abilities.
Ability to handle multiple tasks and work independently.
Customer care and service delivery mindset.
Professional, reliable, punctual and enthusiastic.
Inherent passion for technology.
Conscientious, with excellent attention to detail.

Working Week

Monday to Friday, 09:00 – 17:30 (37.5 hpw) Note: This role can require occasional work outside of normal office hours, both in the evening and at weekends.

Locations