Position Overview & Specifications

Our client is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide - and we are very interested in speaking with you further about your career.

Your role within the business will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics.

Role Purpose

Oversee the Health, Safety and Well-being of the Customer Service team
Managing an operational and management team to deliver agreed financial and operational targets, customer service levels and defined Customer Service processes
Ensure the development of direct reports and indirect reports in line with company goals and objectives

Role Responsibilities

Promote a safety first culture within our business
Develop, implement and deliver a Customer Service strategy that delivers our financial and customer service expectation
Coach, mentor and develop the service teams, including new starters.
Manage a Customer Service region in the delivery of customer service targets
Liaise with all necessary departments to develop and implement all aspects of our business model
Report on agreed financial and operational targets in regular performance review meetings.
Grow the Customer Service business by identifying business opportunities in close conjunction with regional service teams and Sales functions

What We Offer

25 days annual leave plus bank holidays
Discount website which will give you access to 100’s of brands with opportunities for savings and cashback
Company Pension Scheme: Employer matched contributions of between 5% and 10%
Private Medical Insurance: Free to all employees as a taxable benefit, with additional option of adding on partners/children at a small cost
Company car and fuel card
Company laptop and phone

Role Requirements