Receptionist

About the Role

The Community Practice is recruiting a receptionist to join our team which is based within the central Canvey Primary Care Centre on Canvey Island. This role is to cover set shifts Monday to Friday between the hours of 14.00 – 18:30pm, however you must be flexible to cover earlier shifts if needed. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Previous medical or healthcare receptionist experience is desirable;
• Knowledge of SystmOne or previous health care service experience would be an advantage, but not necessary as training will be provided.
• Excellent communication skills, with a clear and polite telephone manner;
• Able to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confident to work as part of a team and be able to think on your feet, independently;
• Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

The Community Practice is located in Canvey Island, Essex, in purpose-built premises. We are registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, treatment of disease, disorder or injury and surgical procedures.

We serve a patient population of around 6,500.

For further information please contact Caroline Dove - 01268 222189 / carolinedove@nhs.net

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.