Service Support Assistant

Title: Service Support Assistant

Hours: 36 hours

Salary: £20,404.80 (Subject to Job Evaluation April 2023)

Reporting: Service Support Co-ordinator

Contract: Permanent

Following recent business growth we are looking for suitably experienced individuals to expand our service support pool. The role will involve welfare phone calls and working within a team providing effective, efficient and responsive administrative services.

If you wish to apply for this vacancy please visit our website www.positive-steps.org.uk and select work with us, current vacancies and submit your application. If you wish to seek further information about this role then email jennawinstanley@positive-steps.org.uk

Closing Date: Wednesday 3rd May 2023

Short-listing: Thursday 4th May 2023

Selection: Thursday 11th May 2023

Job Purpose

To provide responsive support services, including front of house activities, to the organisation

Principle Duties and Responsibilities

• Provide resources to ensure service needs are met
• Update designated systems to ensure records are accurate and up to date
• Conduct customer interactions and respond to queries to meet the needs of the business
• Apply the consistent application of relevant policies, including safeguarding, health and safety and equality and diversity to ensure a compliant organisation
• Undertake any other duties to meet team and organisational objectives following consultation with your manager

Key Relationships – Internal & External

• External – Partners, clients and visitors
• Internal – Staff and volunteers

Experience

• Demonstrable experience of verbal and written communication in education, volunteering or employment

Knowledge

• Awareness of safeguarding legislation and guidance, and the boundaries of professional relationships
• Awareness of health and safety requirements

Skills

• Primary skills in Microsoft Office and database systems
• Primary ability to pass information accurately and concisely
• Primary ability to record information with a high degree of accuracy
• Primary communication skills with a variety of audiences
• Basic literacy and numeracy skills

Personal attributes

• Non-judgemental approach
• Ability to establish priorities and principles
• Resilient and able to work independently as required
• Commitment to Positive Steps vision and values

Additional requirements

• Being prepared to work flexibly to meet the needs of customers and the organisation
• Evening and weekend working as required
• Standard DBS required

OUR VISION - People and communities inspired to take control of their lives

OUR VALUES

• REFLECTIVE - We reflect upon learning using our knowledge and experience to create and develop new ways of working
• EMPOWERING - We support people and communities to succeed through personal achievement
• ASPIRATIONAL - We encourage and support people and communities to aim high and achieve their ambition
• INCLUSIVE - We consult and involve colleagues, clients and partners in all that we do
• ADAPTABLE - We strive for improvement through recognising innovation and improving ways of working

We are a values-based organisation, so reflecting our values in your evidence will support your application.

Ability to commute/relocate:

• Oldham, OL1 1DJ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Job Types: Full-time, Permanent

Salary: Up to £20,404.80 per year

Benefits:

• Cycle to work scheme
• Flexitime
• Sick pay

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Work Location: Hybrid remote in Oldham, OL1 1DJ

Reference ID: EO7