Customer Support Executive

Description

Customer Support Executive
Customer Support | £24k | Remote (but a London office if you wish to use it)

Please note the next available start date for this role is 30th May
At Pod Point we’re changing the way people drive. We fundamentally believe that travel shouldn’t damage the Earth so we’ve made it our mission to install a Pod Point (an Electric Vehicle charging point) everywhere you park.
We remain #1 in the UK home sector and are making significant progress in the UK commercial sector with 86% year-on-year revenue growth, increasing our headcount from 247 to 500+ since early 2021. More importantly we are making progress on our mission having delivered 171.5 million kWh by our charge points in 2021, avoiding the equivalent of 127,267 tonnes of CO2e.

• You will be the first point of contact to our customers and installers
• Respond to high volume of queries (phones, email, social media) with absolute care and attention
• Resolve technical queries of varying complexity
• Provide assistance and technical support for our products and services
• Support the customers at any point during the ordering process
• Direct the flow of inbound calls to the right department
• Maintain thorough and accurate customer service records
• Ensure the customer is at the heart of everything we do

• At least 2 years Customer Service experience in a high volume service centre environment is essential
• Excellent telephone manner and communication skills with experience writing professional emails
• A strong desire to provide an excellent experience for the customer
• The ability to work well under pressure and learn new systems quickly
• Flexibility to work changing shift patterns which include weekends and evenings
• Willing to take on responsibility and be a team player
• An inquisitive nature with an enthusiasm to learn about sustainability and technology
• Have a passion for problem solving and ability to self motivate
• Bring a bundle of personality, energy and professionalism
• A reliable, fast internet connection

• The ability to look at your own data and self optimise
• Experience using CRM systems (Salesforce would be a big plus)
• Passionate and knowledgeable about climate change, sustainability and/or the EV industry

If you're interested in our mission but none of our current vacancies suit your skills, why not connect with us to be notified of any future vacancies by clicking here. At Pod Point we like to think we are anything but conventional. We have worked hard to create a rapidly-growing, constantly innovating, flat-structured world, where each employee can see the vital contribution they are making to the company. We like to think we do things differently, and as such we welcome like minded individuals to add value to our amazing team!
We work hard to deliver amazing service to our customers. In return we’ll pay you well, give you 1st class training, create an environment where you feel valued, and surround you with fantastic, talented people. We also provide the following benefits:

• Salary Sacrifice Electric Vehicle Scheme
• Remote first working approach
• 25 days holiday (plus bank holidays)
• Very generous maternity and paternity leave scheme
• Pension scheme
• Eyecare scheme
• The odd Pod Point puppy to cuddle if you come into the office
• Employee Assistance Program

We’re a “Remote first” company, so we conduct all interviews on Google Meet and are pretty good at onboarding new starters remotely (if we do say so ourselves). We do have our dog friendly (!) London office which you will be welcome to use for work if you prefer - although there will be no requirement for you to do so. We embrace different perspectives and experiences and encourage people from all backgrounds to apply to join us. That unique mix of people is what makes a place great!

We’re a Disability Confident Level 1 employer and we recognise that people work in different ways, so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

To join us you must be legally able to work in the UK. Any data you provide us will be stored and disseminated in accordance with Pod Point’s Privacy Policy.

We like to deal directly with our candidates so no agencies please!

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About Pod Point

‎Pod Point is one of UK's leading providers of electric vehicle charging. Since forming in 2009, we have manufactured and sold over 175,000 charging points across the UK. We've also developed an extensive public network connecting EV drivers with 7,300+ charging bays at locations including Tesco, Lidl and Center Parcs.