Position Overview & Specifications
We currently have some full time and part time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.
We are looking for someone who has skills and experience of:
Working in a customer focused environment dealing with enquiries on the telephone.
A good working knowledge of Microsoft Office packages.
A commitment to getting it right first time by resolving queries professionally and competently.
Excellent communication skills with the ability to interact with people of all ages and backgrounds, and be able to deal with sensitive situations.
Confidence, humour and the ability to help diffuse difficult conversations.
Basic understanding of the practical workings of building maintenance.
Flexibility to working hours to meet business demands
Experience in customer service focused work in either a face to face or customer service telephony environment
While the role is home based, during your induction you will be required to work from our Group offices in Worcester or Solihull to attend training.
Check out some of our great benefits:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies, flexible working, and ability to work from home in most roles
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers