Position Overview & Specifications
We currently have full time opportunities for Customer Service Advisors to join our Contact Centre team. The role is the first point of contact for our customers, and you can look forward to having rewarding, problem solving conversations with customers every single day. This is a key role in leading our company-wide drive to deliver customer service excellence, if you have what it takes to help us deliver then we want to hear from you.
What we are looking for from you:
We are looking for someone from a customer focused environment, either service telephony or face to face based.
Excellent communication skills are key to being successful in this role, with the ability to interact with people of all ages and backgrounds. You will use your empathy and people skills to be able to diffuse difficult conversations.
You will also have the commitment to getting it right the first time by resolving queries professionally and competently. A good working knowledge of Microsoft Offices packages is also required.
While the role is home based, during your induction you will be required to work from our Group offices in Worcester or Solihull to attend training.
Some of our great benefits include
- 28 days annual leave (pro rata) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash health plan membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non- contributory Health & Wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Reward & Recognition scheme with retailer discounts and cash back
- Pension Salary Sacrifice contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Supportive working environment with great learning and development opportunities
If this sounds like the role for you and you want to find out more, please contact .
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.