Position Overview & Specifications
We are Places for People Group, we build homes and manage communities where everyone is welcome and everyone can thrive, we are placemakers.
We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focused people, get things done people and right first-time people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
More about your role
As an Account Manager, you will be the first point of contact for our customers, delivering a telephone-based service. You will contribute to the effective management and performance of the Income Recovery services to our customers by delivering a proactive, efficient customer focused service to both our customers and colleagues.
You will be aware and up to date with current benefit regulations to support our customers to maximise their income and minimise their debt.
Please note, we are currently advertising two Income Recovery Account Manager roles. Applicants will be considered for both roles.
The successful candidate will have excellent numerical skills and telephony customer service experience
Please note this is a fixed term role due to end in December 2023
For more information, please download our job profile available on our website.
More about you
You will have experience in providing excellent customer service and working in a customer focused environment, whilst also being an integral part of a team. You should be able to engage with our customers and be able to solve problems efficiently and appropriately. Knowledge of legal procedures and experience of income recovery would be advantageous.
The benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent holiday package (35 days incl bank hols pro rata ) and rewards
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.