Position Overview & Specifications
Job Description
First line response for all technical issues raised via existing client base, including blue chip brands.
This is a new role within the business, due to Company growth. The position offers excellent professional development opportunities and requires someone who demonstrates initiative and is proactive.
- Issues will be reported via phone and email/ticketing system
- Investigation and diagnosis of Audio-Visual faults and problems.
- Maintain a high degree of customer service for all support queries.
- To ensure all calls are raised with detailed information of user issues accurately on the ticketing system.
- Escalating any complex incidents to 2nd and 3rd Line Support
- Ensuring response is managed via SLA timeframes
- Manage and completion of reporting functions
Desirable
- Magic Info Platform
- Audio Visual Industry Experience
Essential:
- 1st Line Support
- Technical Support
- Customer Service
The Company has many fantastic benefits, ranging from WFH options, staff events, fun and a sociable office environment to holiday buy and sell schemes.
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Free parking
- On-site parking
- Sick pay
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- Stockport, SK1 2AE: reliably commute or plan to relocate before starting work (required)
Experience:
- 1st line support: 1 year (preferred)
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Stockport, SK1 2AE