Position Overview & Specifications
- Are you an organised individual who can work at pace?
- Pride yourself on your excellent Customer Service skills
- Great attention to detail and hands-on?
Pineapple Careers are proud to be partnering with a family-run business based in Horsham who are looking to recruit a Technical Customer Support Administrator on a full time, permanent basis. Are you an organised individual who can work at pace? Pride yourself on your excellent Customer Service skills? Great attention to detail and hands-on? Then we would love to hear from you! This is a fantastic opportunity to be a part of a supportive team and an organisation that really looks after its employees!
Key Responsibilities:
- First point of contact for all customers
- Providing technical solutions to suit each customer's needs
- Helping customers understand the products and services offered
- Qualify incoming leads over the phone or via email
- Respond to all customer queries in relation to their orders
- Sending quotations
- Processing and managing sales orders
- Creating sales proposals including pricing and contract terms
- Ensuring all orders are fulfilled on time
- Maintain and update the database
- Help keep all projects on track
- Troubleshooting any issues that may arise
- Working collaboratively with other teams to facilitate customer orders
- Handling queries via the telephone or email
- Organisation
- Eye for detail
- Team player
- Be able to work to deadlines
- Accurate
- Ability to multi-task
- Customer-focused mindset
- Ability to prioritise your own workload
- Excellent written & verbal communication skills
- Committed
- Problem-solving skills
- An appreciation for gadgets & technology
- Able to build and maintain strong and lasting relationships with customers
- Confident with all aspects of Microsoft Office
- Proactive
- Up to £32,000
- Monday to Friday, 09.00 – 17.00 or 08.30 – 4.30
- Training & Clear Career Progression
- Pension Contribution
- 21 Days Annual leave plus Bank Holidays
- Guaranteed growth industry
- Free Parking
- Brand new office with top-spec equipment
- Horsham
Pineapple Careers are acting as an Employment Agency in relation to this role.
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