Position Overview & Specifications
Job Description
If you love customer service & customer experience and are motivated by making life easier for others, this is the role for you. This role will require you to respond & interact with customers whom are dissatisfied with their experience in a timely and effective manner, in line with the company standards.
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
Your experience and skills
Starting Salary: £20,000 - £23,500 - Mon-Fri 9-5.30PM
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Making both Outbound & Inbound calls to existing customers whom have been in touch with issues & queries
Being the first point of contact for queries and advice whilst objection handling to the up-most of your ability.
Work with the Managers to ensure other areas of the business act upon complaints to prevent escalation & negativity.
Working alongside multiple departments to gather feedback from clients, whilst sharing best practise.
Analysing CEX activity data and reports
Your experience and skills
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Motivated to succeed, enthusiastic, bubbly, vibrant, confident, dedicated, proactive and driven.
A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines - Customer CEX / Customer Relations
Ability to work individually and as part of a team
Strong Customer service background whether this be over the telephone or face 2 face.
Good interpersonal skills and the ability to build rapport at all levels
Excellent verbal and written communication skills