Position Overview & Specifications
Position: Customer Support Agent
Job Type: Full-Time
Reports to: Customer Support Team Leader
Summary of Responsibilities
- Working closely with other departments to handle customer queries.
- Providing the best possible answers and solutions to the customers (via emails and live chat).
- Communicating effectively and efficiently with players and colleagues to ensure delivery of
business objectives and targets.
- Working 24/7 shift pattern.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing document.
- Following communication procedures, guidelines and policies.
- Identifying and assessing customers’ needs to achieve satisfaction.
Person Specification
- Turkish speaker (verbal and written)
- I-Gaming experience
- Excellent communication skills
- Customer oriented
- Intermediate skills in Microsoft Tools (Excel, Word, Powerpoint)
- Ability to work under pressure
- Self-Motivated
- Team player
What you will receive:
- Competitive package.
- Other perks TBC.
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London, N11 1GN: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Language:
- Turkish (required)
Work Location: Hybrid remote in London, N11 1GN