Position Overview & Specifications

Position: Helpdesk Administrator (Part Time, Hybrid)

Annual Salary: £9,566.67 Per Annum

Location: Glasgow G5 0US

Hours: 17.5 hours per week

Shifts: Monday and Tuesday 5PM-10pm, Saturday either 7am-3pm or 2pm-10pm

Our client, a global market leading facilities management company, are actively looking for an experienced Helpdesk Administrator to work on a part time basis. Working within their busy and vibrant Glasgow Head Office while also working from home in this Hybrid position.

Job Purpose:

Handling inbound and outbound calls, logging jobs in a fast-paced environment.
Co-ordinating contractors and City Technicians to ensure they attend to our City standards.
Working in partnership with customers to achieve results.
Completing a variety of administrative tasks such as quotes, uplifts, and emails.
End to end job management.
Working as part of a team to drive customer excellence.

Skills Required for this role:

Helpdesk experience in facilities management.
Excellent verbal and written communication skills.
Accuracy and attention to detail.
Ability to work as part of a team and effectively manage own workload.
Administrative experience, including knowledge of Microsoft office packages.
Previous contact centre/call centre/ helpdesk experience is a must.

Benefits include:

Informal hybrid working
Free on-Site parking
Subsidised canteen facilities and vending machines
Access to mental health first aiders
Pension scheme- up to 5% matched
Discount and cashbacks at hundreds of supermarkets and retailers such as Apple, Costco, Currys, IKEA, Argos, and more
Access to Health and wellbeing centre

To apply for this role please submit your full and up to date CV to Haley Mae Small at PDA SEARCH & SELECTION LIMITED.

Job Types: Part-time, Permanent
Part-time hours: 17.5 per week

Salary: Up to £9,566.67 per year

Schedule: