Communication and Content Support Agent (m/f/d)

We trust you in these areas:

• Reservations related tasks such as handling communication for the brand
• Handle complaint emails and follow up with property and ensure complaint is resolved
• Managing property content on all booking channels via our content management tool
• Streamline general website updates coming from E commerce and Marketing
• Overseeing room type descriptions and related translations internal and external
• Audits on online appearance on all public booking channels (eg. Website, OTA´s, GDS)
• Audits on brand reputation throughout guest journey (phone lines, communication pieces, etc.
• Reporting daily business, occurring issues and important information to the HORs

These are your talents:

• Experience - you've already worked in a similar role
• Software skills - you are familiar with Microsoft Office
• Plain speaking - you are in contact with guests, customers and teams in English
• Responsible and communicative - you enjoy being part of the team

This is how we work together:

• Appreciative remuneration - supplemented by individual pension plans if desired
• Flat hierarchies - your opinion counts
• Further education - internally we are happy to promote your talent
• Your birthday - is your additional day off
• Health - we support your membership in a fitness club

The working atmosphere in our Penta Hotel? Simply relaxed! Nevertheless you need some time out. We would like to invite you and your companion for two nights a year in one of our hotels. Your friends and family are welcome and get a discount.
Have a look around. You like it with us? We are looking forward to receiving your application documents!