Position Overview & Specifications

IT Administrator – £45,000

This role offers an exciting opportunity to apply your skills to support this education team, which couples a cutting-edge learning experience platform, with continuously evolving relevant course products to enable remote continuous professional development and certification for educators in over 40,000 schools.

As IT Administrator you will be responsible for supporting internal user equipment from a hardware and user support perspective, ensuring office networks are available, and managing the cloud accounts.

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Responsibilities:

Provide in person IT drop-in support for permanent and visiting staff in our Sheffield office, and remote support for our remote workers
Provide support in specifying, ordering, preparation and deployment of laptops, IT equipment and peripherals
Inventory management of company hardware and software assets
Manage the office networks and IT equipment in our two UK sites
Administer Office 365 and access to other SaaS product accounts, supported by our Microsoft partner
Onboard and support new staff and train existing staff on our internal systems
Roll out IT best practice changes across the business

Experience:

At least 3 years hands-on experience with enterprise IT support
Extensive IT support skills with knowledge of end user devices and network equipment
Excellent troubleshooting and problem solving skills
High proficiency in end-user Microsoft applications including Windows 10/11, with some MacOS experience a benefit too
Self-motivated and professional, and able to communicate effectively
Experience with Microsoft Office 365 administration, including cloud user management
Enthusiastic and organised approach, with strong customer service skills

Salary