Position Overview & Specifications
Role
We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.
Key Responsibilities
- Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
- Adhere to call handling procedures, policies and operation processes in order to ensure "First Class" service is delivered at all times.
- Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
- Liaise with clients, operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
Requirements
- Previous experience in call centre environment, dealing with high volumes of calls (desirable)
- First time customer service face to face, via the phone or writing
- Excellent communication skills
- Ability to prioritize tasks
Other Key Information
- Hybrid role - 2 days in the Stratford office (Thursday is mandatory), and 3 days working from home
Benefits
- 22 days annual leave which increases with length of service
- Pension
- Perkbox rewards
- Long service rewards
- Volunteering days
Job Type: Permanent
Salary: £24,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Ascot: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
- Repairs and Maintenance: 1 year (preferred)
- property Services: 1 year (preferred)
Work Location: One location
Reference ID: CSA STRAT