Position Overview & Specifications
- Join a team looking to expand into new markets globally.
- Great potential for career progression in customer service.
About Our Client
The client's Customer Service team is based in Essex - Colchester. They are looking for a Dutch Speaking Customer Service Champion to represent the Danish market in their growing team. A retail company specialising in Sports and Nutrition products, the client is looking for someone to handle customer queries efficiently and professionally.
Job Description
The main responsibilities of a Dutch Speaking Customer Service Champion:
- Managing customer queries via telephone, email and live chat on a day to day basis.
- Updating customer's orders and accounts via online and in-house databases.
- Checking and amending live orders were appropriate.
- Liaising with couriers via telephone and web regarding customer's deliveries.
- Delivering a first-rate customer service experience in all cases.
- Keeping emails up to date with a response time of 1 hour.
- Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching.
- Carrying out any other ad hoc duties requested by your line manager to support the customer service function.
The Successful Applicant
The successful Dutch Speaking Customer Service Champion:
- Enthusiastic and bubbly personality.
- Fluent in Dutch both written and verbal communication.
- Ability to communicate professionally via telephone and email.
- Strong team player and flexibly in regards to working hours.
- Affinity to sports nutrition and/or fitness is an advantage.
What's on Offer
What is on offer for a Dutch Speaking Customer Service Champion:
- 60% company discount
- Company pension
- Perk Box subscription
- Cycle to Work scheme
- Summer working hours
- Medical Cash Plan
- Great company culture with staff socials
- Hybrid work