Position Overview & Specifications

We are looking for a Junior Sales & Operations Associate, who will help and support the store Business Manager in the efficient operations of ourPACK & SEND service centre in Elephant & Castle. The role primarily involves operational and administrative responsibilities and includes ongoing training and development in other aspects of the business.

Background

PACK & SEND specialises in sending Anything Anywhere, especially fragile, large awkward and bulky consignments. We international network of retail service centres throughout Australia, New Zealand and the UK, where we have been constantly growing for the past decade.

PACK & SEND’s business mission is to satisfy the needs of businesses and householders by providing to them the very best solution when they send any item anywhere in the world.

Scope

The successful candidate will be responsible for:

Operations

Preparing freight for consignment
Organising local pick-ups and deliveries
Consigning all packages correctly
Tracking and tracing all consignments
Managing communications in and out of the service centre
Handling customer services and complaints
Handling administration

Sales

Professional handling of telephone sales
Performing legendary levels of customer service
Ensuring appropriate pricing calculated for customers

Key accountabilities:

Achieve high standards of customer service
Develop skills and knowledge of all aspects of the business with the aim of being promoted to Business Manager or Business Development Manager’s role.

Attributes for the successful candidate: