Position Overview & Specifications

YOU MUST HAVE YOU OWN EQUIPMENT (LAPTOP/HEADSET) TO BE CONSIDERED FOR THIS ROLE.

Job description

Orca was founded in 2010 and we have since become one of the leading virtual receptionists, PA and outsourced communication specialists in the UK, with an intention to expand globally.

At the heart of what we do is a total commitment to quality customer service. Our passion is to deliver excellence and capture value-adding opportunities for our clients.

Due to new clients joining us in February, we are looking to further strengthen our team with additional Call Handlers (virtual personal assistants)

As a Call Handler, you will be responsible for answering a volume of calls on behalf of a number of different companies, taking messages and forwarding with urgency and efficiency using our bespoke CRM.

Whilst our core operating hours are Monday to Sunday 8am-8pm, we are currently looking for candidates who are happy to work just evenings and weekends.

Skills and Experience

A basic knowledge of Microsoft Word and Excel
Exceptional communication skills with a polite and professional telephone manner
Excellent customer service skills
Strong administration skills
Previous call centre experience dealing with a high volume of calls would be desirable, but not essential.

What you will get in return