🟢 Actively Hiring · 8d ago ⏳ Closes in 83 days 🇬🇧 UK Corridor 🛡️ UK Work Eligibility 🏢 Company - Private

Customer Service Assistant

🏢 Ontrak Recruitment · 📍 Haywards Heath, England · 🕒 Oct 14, 2026 · Ref: OP-VERIF-06DB7739
Benchmark Compensation (Annual Base)
£10 - £16
£1 - £1 / mo
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Position Overview & Specifications

Customer Service Assistant Required – Immediate Starts Available!

Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.

Competitive rates of pay and a great opportunity to kick start your career within the railway.

Job Role: Train Dispatcher

Location: Haywards Heath Station (RH16 1DJ)

Pay rate: £10.42 - £16.47 per hour

Hours and Days: Vary between Monday – Sunday.

What makes working for Ontrak so good?

We pay for your training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

What does a train dispatcher do?

  • Work alongside the dispatch team in making sure that trains depart from the station safely and on time.
  • Always provide an impeccable customer service experience to customers and passengers.
  • Be the face of the company by wearing the correct uniform and ID always.
  • Carry out Bus Liaison duties during engineering works.
  • Ensure that the safety of others and the area around them is clear from obstruction.
  • Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.

Essential Requirements

  • You must hold valid ID and have a full national insurance number.
  • You Will be required to pass a drug and alcohol screening

Job Types: Full-time, Temporary contract

Salary: £10.35-£16.47 per hour

Benefits:

  • Free or subsidised travel

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Application question(s):

  • Are you able to reliably commute to and from Haywards Heath Station?

Work Location: In person

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