Position Overview & Specifications

Mon to Fri

Car/Allowance of just under £6k per year

Call out 1 in 4 (Requiring you to be reachable by phone to resolve escalations)

Private Healthcare

A major Facilities Management (FM) provider are now looking for a Regional Ops Manager to manage an area in the Midlands, South West and South Wales - on a prestigious banking contract, which has just been extended for a 7 years.

This is a "TFM" contract spanning both Soft FM (Security, Cleaning, & Catering) and Hard FM. To be delivered across a portfolio of sites, which range from highstreet branches to larger corporate facilities.

Duties will include:

Managing the maintenance, repair and renewal of the structure and fabric of client buildings
Managing the security, cleaning and catering teams
Internal and external stakeholder relationship management.
Ensuring the service delivery meets client expectation levels through documented SLAs / KPIs and associated reporting processes.(PPM/Remedial, reactive, overdue jobs, job category analysis, regional reporting, SOR setc)
Supports the regional OPEX and CAPEX budgets to ensure compliance with contract requirements, limits set, approving quotes etc.
Supports all CAPEX project delivery within the region and regularly communicates with stakeholders to advise them on progress
Ensure financial accountability for corporate sites including controlling and managing budgets and forecast reporting
Line Management responsibility for cleaning services in corporate sites (where Retail High Street is not providing the service)
Setting clear objectives and strategies to ensure all clients receive consistent and first-class delivery of service, including supporting and directing the Workplace Coordinator in your corporate sites
Auditing the quality of all services provided within your area of responsibility and tracking remedial actions to completion
Ensuring operational statutory compliance and completion of works at corporate sites in your area of responsibility, including liaising with suppliers for access for PPMs Continually review processes/ working practices and actively encourage an environment of innovation and continuous improvement, driving savings and efficiencies.
OOH rota for escalations
Required to be flexible to travel to branches and corporate offices as required

We need from you:

3 – 5 years experience of Hard and Soft FM experience (with experience of managing Security, Cleaning and Catering Teams and Hard FM experience
Good stakeholder management and customer service skills
Good communication skills
Good IT skills (MS Office – particularly with Excel)

Job Types: Full-time, Permanent

Salary: £42,000.00-£49,000.00 per year

Benefits: