Position Overview & Specifications

Oakley Recruitment is working in partnership with a well-established global, organisation based in Milton Keynes. This is a great opportunity for someone with a passion for customer service, this temporary contract is for a 12 months and is highly likely to become permanent.

Summary

You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance

Duties & Responsibilities

Resolving customer queries via phone and email
Ensuring all customer accounts are updated correctly
Escalating queries within accordance to business procedures
Identifying any issues or risks with customer information
Adhering to KPI’s individually and as part of a team
Participating in projects to drive excellence within the team

Skills and experience

Able to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customers
Strong interpersonal skills, able to work within a team
Excellent written and verbal communication skills
Experience in delivery of customer service

Package and benefits

£12.00 per hour
37.5 hours Monday - Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred
Hybrid working, 3 days in the office 2 days in the office
Accrued holiday
Free on-site gym membership
Free parking
State of the art, modern working environment
Opportunity of a permanent contract

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Job Types: Full-time, Temporary contract

Salary: £12.00 per hour

Benefits: