Position Overview & Specifications

Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Main responsibilities:

Duties

Welcome every guest and provide exceptional service throughout their stay.
Personalising each interaction with guests to ensure a unique experience.
Engage with the team to ensure hotel quality and financial targets can be met.
Handling emails, phone enquires and other administration tasks.
Responsible for balancing banking transactions for the hotel.
Ensuring Novotel Standards are met and maintained.
Competent in taking reservations, upselling where possible to maximise on average room rates.
Assisting with Food and Beverage services if and when required.
Ensures all areas public areas are cleaned and adheres to Accor All Safety cleanliness standards against COVID-19.
Required to attend training sessions by company during day time.
Working hours include weekends and public holidays.

Work Experience

1 years experience in a similar hotel role, is preferable but not essential
Have outstanding leadership skills.
Possess great interpersonal, communication and presentation skills.
Friendly, approachable with excellent customer service skills.
Attention to detail and exceptional organisational skills.
Strong team player and positive attitude.
Ability to work effectively under pressure.
Essential to be flexible with working hours.

Must already have the right to work in the UK

Benefits

You can work with multinational colleagues
Be part of a global community of hospitality industry
Opportunity to develop your career
A Bienvenue Card - offering a special staff rate at our hotels
Free Gym
Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
Discounted hotel rates all over the world in Accor Hotels
Great work environment and colleagues
Personal development programs
Complimentary meals on duty and uniforms
Pension scheme
28 days holidays including bank holidays (increasing yearly)
Free parking
Apprenticeship scheme
Continuously learn and develop yourself with our Accor Academy
Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality