Position Overview & Specifications
Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support (1st* and 2*nd* Line)* to join the team, full time, on a permanent basis.
Here’s a taste of what you’ll be doing –
- To set up, install and configure hardware.
- To provide support for software and all hardware.
- To carry out scheduled operational routines as requested.
- To carry out housekeeping tasks and back-ups as requested
- To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
- To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
- To create reports as and when required.
- To implement Activate & Summit parameters.
- To maintain the companies telephone systems.
- To maintain a log of all IT tickets and user requests.
- To maintain and implement IT security best practices across all IT systems.
- To monitor and respond to alerts from all monitored IT systems.
- To work within accordance with any agreed internal Service Level Agreements.
- To report to and escalate any issues where required to the IT team leader.
What we’re looking for:
- You will have a strong understanding of IT Systems and Microsoft packages.
- A basic understanding of network infrastructure is required.
- Experience in 1st and 2nd line support.
- Must have experience in Actie Directory/Group Policy as administrator level at least.
To be considered for this position please apply below.
Job Types: Full-time, Permanent