Position Overview & Specifications
Nicholas Howard Limited are delighted to be recruiting on behalf of a client based in Mansfield, who has a great opportunity for an IT Helpdesk Support to join the team, full time, on a permanent basis working on site.
Here’s a taste of what you’ll be doing –
· To set up, install and configure hardware.
· To analyse and assist in projects that are related.
· To provide support for software and all hardware.
· To carry out scheduled operational routines as requested.
· To carry out housekeeping tasks and back-ups as requested
· To monitor the documentation relating to the configuration of systems and ensure they are updated as required.
· To liaise with suppliers regarding the purchasing of consumables and PC hardware and software.
· To create reports as and when required.
· To implement Activate & Summit parameters.
· To maintain the companies telephone systems.
· To maintain a log of all IT tickets and user requests.
· To maintain and implement IT security best practices across all IT systems.
· To monitor and respond to alerts from all monitored IT systems.
· To work within accordance with any agreed internal Service Level Agreements.
· To report to and escalate any issues where required to the IT team leader.
What we’re looking for
· You will have a strong understanding of IT Systems and Microsoft packages and a basic understanding of network infrastructure.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Mansfield, Nottinghamshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person