Position Overview & Specifications
Hotel property management system experience is preferable. We use Guestline This job role will be 4/5 out of 7 days and will include weekend/bank holidays, the 8 hour shift will be either morning or evenings.
Principal Duties.
- Receive & register guests, allocate accommodation in an efficient & professional manner
- Answer & make telephone calls, take messages, transfer calls.
- Receive all enquiries for accommodation, take the reservation & enter into the computer system correctly.
- Chase confirmations, take deposits, cancel reservations
- Take Restaurant reservations
- Produce correct bills & process payments, daily banking
- General administrative duties
- Promote & up sell the hotel & our services at any given opportunity
Financial
- Cash up the reception takings and floats
- Invoice & receive payment for accommodation & services
- Complete daily banking reports
- Liaise with other departments to ensure all function accounts are accurate
Customer Liaison:
- Provide information on the hotel & sister hotels, information on services offered, current promotions & identify additional sales opportunities wherever possible
- Help & advise guests on local facilities & areas of interest
- Receive, investigate & respond to enquiries. Deal with complaints & problems in a tactful & pleasant manner
- Inform the General Manager of any complaints
- Make travel & entertainment arrangements for guests
General Duties:
- Liaise with relevant Department Heads to maintain the high standards expected of guests i.e. Housekeeping to ensure that rooms are ready for guest’s arrival
- Produce a Restaurant booking sheet
- Arrange postage service for guests when required
- Take orders for room & lounge service
- Take custody of valuables & ensure security controls are efficient
- Work within the agreed rota system
- Report all accidents concerning guests & staff to the duty manager & log in the accident book
- During the shifts mainly late when the majority of the guest have checked in the Hotel receptionist will also be helping with Food/Bar service,
On some occasins the reception team may work a longer shift at which time either extra time will given off or extra hours paid
Job Types: Full-time, Permanent
Salary: £10.55-£11.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
- Tips
COVID-19 considerations:
All customers are required to wear a mask unless exempt, common work place areas are sanitized between use, glass screens are in place
Work Location: In person
Reference ID: Rec01
Expected start date: 09/04/2023