Position Overview & Specifications
The Support Services Team in Barking and Dagenham are looking to recruit to 1 x 22.5 hours and 1 x 15 hours Receptionists to be based at The Becontree Centre.
The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task in a sometimes-challenging environment.
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.
You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate
We ask that you can prioritise your workload, be a team player, are able to use your own initiative and meet deadlines.
These posts are permanent positions.
First point of contact for patients, staff and contractors who access the building
Answer incoming calls within an accepted time frame
Liaison with the Clinical team to book follow up appointments and send out appointment letters as required.
Move to the other sites across Barking and Dagenham to cover for annual leave, training or sickness.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,108 and a maximum payment of £5,177 per annum pro rata).
Please see the attached job description and person specification for further details on this vacancy.
The role is for someone who is able to work on a busy reception, with the ability to stay calm and be able to multi-task in a sometimes-challenging environment.
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records with experience of working in an NHS environment desirable.
You should have well-developed communication skills with a range of people and be able to provide an initial response to patients and other agencies queries, concerns and sign post/direct as appropriate
We ask that you can prioritise your workload, be a team player, are able to use your own initiative and meet deadlines.
These posts are permanent positions.
First point of contact for patients, staff and contractors who access the building
Answer incoming calls within an accepted time frame
Liaison with the Clinical team to book follow up appointments and send out appointment letters as required.
Move to the other sites across Barking and Dagenham to cover for annual leave, training or sickness.
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,108 and a maximum payment of £5,177 per annum pro rata).
Please see the attached job description and person specification for further details on this vacancy.