Position Overview & Specifications

About us

National Fire Safety Services LTD (NFSS) is currently located at The Fort Dunlop Building in Birmingham, operating nationally, specialising in fire risk assessments. As a small, family run business we pride ourselves on being quality focused, professional and customer focused and are looking for someone to join that encompasses all of those qualities. The post holder will play an integral role in the expansion of NFSS and will be responsible for supporting the day-to-day administration of the business, reporting directly to the Directors.

Overview and Requirements of the role:

The post holder will be responsible for the provision of comprehensive administration and secretarial support for the business. The post holder will be well organised, meticulous professional and able to work autonomously. The post holder will be required to, but not limited to:

- Be the first point of contact for customer interaction by answering the phone and responding to basic queries e.g., in relation to the online portal

- An awareness and understanding of the pricing structure to contact and schedule fire risk assessments with customer for assessors

- To maintain current work systems, creating property profiles and customers on this system

- To maintain and monitor the Risk Assessment Tracker, updating the status of jobs from booked, completed, validated, and sent

- Responsible for weekly reporting of the Risk Assessment Tracker to review jobs completed escalating any outstanding validation actions to the Directors

- To manage the mailbox and respond to general enquiries, escalating queries as appropriate.

- Manage the Directors and Fire Risk Assessors diary(s) to ensure jobs are booked in a timely manner across the country

- Assisting in the preparation of audits

- Assist in the processing of expenses

- General office and business administration

Experience

- Experience of working in an administration role with a customer focus

- Comfortable working in a team and lone working

- Highly proficient in working with Microsoft Packages (e.g., Outlook, Word, and Excel). Experience of Excel is essential and would ideally include an understanding of Lookups and other intermediate functions.

- Excellent customer interaction, both written and verbal

-Highly developed prioritisation skills

Working Hours

This role is being advertised as a full-time post, working Monday - Friday, 9-5 but we are open to discussing the possibility of part time, flexible start and finish times, or compressed hours.

Job Types: Full-time, Part-time

Salary: £24,000.00-£28,000.00 per year

Benefits: