Position Overview & Specifications

Job description

Performance

· Take ownership of the daily and weekly tasks to be completed by the reception team

· Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products

· Conduct regular system reviews to identify and action issues around debt, open courses, DNAs

Key Performance Indicators Performance

· Achievement of Oral Health Products target

· Smile checker completion

· Debt in line with practice target

· Open courses in line with practice target

People

· Build and nurture great working relationships with the Clinical team

· Be actively involved in the smooth running of the practice by working well with your practice team

· Share your knowledge and experience with team members and undertake any suitable training to enhance your job role

Process

· Fill the diary and optimize appointment booking by using the principles of colour coded SMART diaries

· Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)

· Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic

· Always adhere to mydentist policies and procedures

Patients

· Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times

· Accurately update and protect patient information including on the patient electronic database

· Book next appointments before the patient leaves and action reminders including courtesy calls

Person Specification

· Caring and compassionate

· Excellent interpersonal skills including a professional and welcoming telephone manner

· Excellent organizational skills in order to manage multiple tasks and process timelines

· Demonstrates flexibility

· Able to build strong relationships with the Practice team

· Excellent verbal and written communication skills

· Willingness to learn about all products and services offered

· Ability to use IT and operate a computer based systems,

Job Type: Full-time