Position Overview & Specifications

Job details

Posted 09 March 2023 Salary £20000.00 - £24000.00 per annum Location Solihull Job type Permanent Discipline Help Desk Reference BBBH91658_1678364464 Contact Name Anjali Rana

Job description

We are partnering with a leading provider of network and connectivity solutions to businesses who are looking for a Network Help-desk Analyst to join their ever growing team. This is a full-time opportunity based on-site in Solihull.
You'll have the freedom to work from home, on a 3 on 3 off shift pattern! This is also a night shift position.

Day to day responsibilities

Responding to tickets raised by telephone mail or via Service Now (on average ten tickets per night)
Filter faults by severity to determine next point of action
Create handovers information for days shift engineers
Update the system (Service Now)

Requirements

Basic understanding/knowledge of networks
IT literate
Keenness to learn
Attention to detail
Good communication and numeracy skills
This is an excellent opportunity for those looking to take a step into a career in Networks/Telecomms.

Benefits