Position Overview & Specifications

Job Title: Reservations Agent

What we’re offering :

Cash back Health Benefit including optical, dental, chiro and physio, discounted Gym membership
Job security with full time employment
Pension Scheme
Training & Development programs
Free meals on duty
20 holidays plus 8 bank holidays
Incentive scheme
Excellent growth opportunities

Essential Functions:

1.Responsible for taking reservations and accurately putting into system.
2.Answer inquiries of room rates, outlets and room locations.
3.Interact with Group Rooms Coordinator on bookings.
4.Handle all guests’ special requests in a professional manner.
5.Post advance deposits and keep accurate records of deposits.6.Complete all necessary projects by the assigned times. Complete documents as directed and to specifications.
7.Handling of all requests for guestroom reservations, changes, cancellations and information.
8.Input and maintain all group details, routing and online booking links.

Requirements:
Must be able to work Saturdays and Sundays .
Must have a flexible schedule.
Understand and appreciate diversity with colleagues and guests.
Multi-task and prioritize . Able to handle stress Knowledge of Opera, Word, Excel. Knowledge on Marsha knowledge is preferred .

The Montcalm Hotel Group is an equal opportunity employer. We celebrate and promote diversity & inclusion and are committed to hiring a diverse workforce, creating an inclusive environment & a culture free of discrimination & harassment, to enable you to develop and thrive. So, however, you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Job Type: Full-time

Salary: £11.95 per hour

Benefits: