Position Overview & Specifications

MAINTENANCE MANAGER

Are you a juggler that's not afraid of getting dirty? Health and safety your thing? Love a chinwag...

You will be involved in both strategic planning and day-to-day operations, particularly in relation to buildings and premises.

Service is at the heart of what we do, and you must be willing to go the extra mile.

https://modaliving.com/careers/maintenance-manager-1-1

THE ROLE

Deliver first class customer service and resident engagement
Manage working relationships with suppliers and contractors
Provide informed and accurate information to residents
Coordinate the preparation of amenities for resident events
Consistently deliver the Moda service standard to residents and all visitors to the building
Respond to resident enquiries (meeting all agreed KPIs)
Regularly review customer satisfaction
Communicate in line with brand values
Support completion of annual risk assessments in conjunction with the Group FM and H&S Manager
Report all H&S and security issues or concerns to the GM & work with to form resolutions
Review & monitor all suppliers on site following RAMs where required and comply with H&S and CDM/statutory requirements as per contractor management procedures
Risk assessment monitoring: including FRA, H&S, Water and site based activities
Responsible for safe on-site storage of maintenance supplies & materials and stock control
Conduct inspections and audits; regularly inspecting equipment, machinery, and facilities to identify maintenance needs, hazards, and compliance with regulations
Allocation of job sheets for maintenance technicians and priorotising, assisting with tasks as required whilst communication to residents accordingly and updating GM on the progress of jobs
Supervising maintenance staff, leading technicians providing support and guidance as required
Report escalation of planned maintenance to head office teams
Update systems to track works effectively and produce and share reports where required
Weekly/monthly/quarterly PPM testing
Maintain accurate PPM records for inspection
Support apartment maintenance inspections and repairs
Record accurate labour and material costs for end of tenancy maintenance
Coordinate the preparation of amenities for resident events
Planning and scheduling maintenance activities, developing maintenance plans, setting schedules and coordinating resource to ensure timely completion of maintenance tasks
Submitting material and supply requests to General Manager for review of procurement
Support General Manager in procurement of contractors and suppliers
Manage the day-to-day relationships with PPM service providers
Emergency or incident escalation
Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
Communicate in line with brand values
Coordinate all statutory compliance on site
Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
Furniture delivery and stock check recording (per apartment)