Position Overview & Specifications

Sainsburys

Cluster 2

Must be able to cover: Sainsburys Daventry and Crick

Relief officer- £10.90 per hour

Job Overview

Relief minimum of 24 hours per week contract working in the logistics security industry
Days and nights
Paid rest breaks
Comprehensive training and development programme (apprenticeships available)
Uniform is supplied
SIA licence funding scheme
Access to Mitie's outstanding employee benefits including financial services, retail discounts and online GP service

Objectives and Responsibilities

Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and visitors
To add a polite greeting and excellent customer service
Provide a visible security contact for colleagues, contractors and visitors
Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
To achieve and maintain the minimum published performance level required through officer evaluation

Main Duties

To deliver great customer service whilst delivering site security protecting colleagues, contractors and visitors ensuring they experience a great place to work.

To patrol the site ensuring a strong security presence is easily identified
To record any suspicious activity and / or incidents using the SMART system ensuring management are fully informed
Monitoring the site fire, intruder and CCTV where appropriate
Complete retrospective CCTV reviews as required
Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, contractors and visitors are identified and rectified in a timely manner in line with company policies

To be clean, tidy and properly dressed wearing full uniform
Conduct personal and vehicle searches on colleagues, contractors and other persons visiting the site

Personal Specification

Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates, if not held support is available to obtain a licence))
A full five-year checkable employment / education history
Experience of delivering Customer Service
Excellent communication skills are required both written and verbal
Adaptable communication style to meet the needs of different people groups
Ability to work in a fast-moving services business
Capability in the use of technology
Good attention to detail
High level of enthusiasm and passion
Previous experience in a similar role is desirable but not essential
Public Space Surveillance SIA licence is desirable but not essential
Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development.