Position Overview & Specifications
We are currently looking to recruit a Service Support Manager to manage the cleaning contracts across a portoflio of contracts within the Cleveland, Teeside, Sunderland and South Tyneside area.
The desired applicant must have be flexiable, be able to work under pressure and be willing to learn.
The role comes with a company electric vehicle, electric fuel card, training and full IT equipment.
Contract: 40 hours per week prodominetly Monday to Friday
Salary: £26,500 - £27,500 depending on experience
Job Overview
In your new role as a Service Support Manager you will build relationships and rapport with each contract client, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employees wages on a daily basis as well as delivering adequate health and safety compliance and following the clients statutory fire and safety regulations to mitigate any risks.
Job Details
- The role is working 40 hours per week managing your own diary to ensure cover is provided across your own portfolio
- Effectively manage and ensure excellent service delivery on various client contracts over an agreed geographical area
- Ensure compliance with Company policy and procedures in relation to HR, QHSE, Right to work, Vetting and contract compliance
What we are looking for
- Previous management experience ideally in facilities management
- Experience of managing soft services / cleaning management
- Excellent track record in customer service
- Good communication skills, understanding written and verbal English
- Excellent time management skills.
- Highly organised, to effectively prioritise your own workload
- IT literate to use Microsoft Office
- Flexible, adaptable approach to workload ensuring client expectations are met
- A Health and Safety IOSH qualification is desirable
Essential
- Applicants must have a full UK clean drivers license as a company car is provided within this role.
- This role is subject to applicants passing enhanced vetting.