Position Overview & Specifications
The Copthorne Hotel Manchester is seeking an experienced Assistant Front Office Manager
- Do you have hotel Front Office experience at supervisory level?
- Are you an excellent service provider?
- Are you looking for an exciting new opportunity?
If you’ve answered ‘yes’ to the above, we could be an ideal opportunity for you.
As Assistant Front Office Manager, responsibilities will include:
- Providing a warm welcome to all guests at check-in, check-out and all interactions with the Front Office team
- Ensuring standards and procedures are followed consistently
- Supporting the team on a day-day basis, by providing training, constructively highlighting areas for improvement and ensuring the team deliver required standards
- Communicating effectively with all departments, as required, regarding guest needs and important information for the successful operation of the hotel
- Being knowledgeable about the hotel facilities, promotions and local area
- Supporting the management team by participating in the Duty Management shifts
We are keen to hear from applicants with the following:
- Previous hotel Front Office experience as Shift Leader/Supervisor/Management level
- Excellent communications skills
- A positive, ‘can do’ attitude
- Excellent customer service skills
- Experience of using a Front Office Management system, e.g., OPERA
- Ability to work 5 shifts out of 7 on a rota basis
About The Hotel:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About The Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you:
We offer a competitive benefits package including:
- Pension Plan
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage at Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rates
- Free parking for team members
- Length of Service related holiday scheme
- Uniform (where applicable)
- Long Service Awards
- Employee of the Month/Year
- Recommend a Friend Scheme
... As well as opportunities to develop and progress your career
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To apply
Please forward your CV outlining your suitability for this role.
We anticipate a high level of interest in this role. If you apply, we will aim to respond within 14 days, should we wish to progress with your application. If you don't hear from us, thank you for your interest in the company, we appreciate the opportunity to consider your application.
Job Types: Full-time, Permanent
Work Location: One location
Reference ID: Assistant FOM_Man