Position Overview & Specifications
Team Retail & Business Banking
Location North West England
County N/A
Ref # 19318
Closing Date 23-Jun-2023
We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace, and to find the very best person for the job we always look across a wide range of diverse communities.
Happy to welcome applications from candidates who wish to work flexibly.
We are already in Liverpool, Manchester, Bradford & Sheffield and we want to expand by building 11 more sites in the North between now & the end of 2025 – in your local area, you’ll work with your Local Director & Business Manager to create fans in the SME marketplace!
What you will do:
- As a Commercial Relationship Manager here at Metro Bank, you will be a first point of contact for existing commercial customers, managing and building relationships within their portfolios
- You will be contributing to the overall commercial deposits, lending and risk strategy by developing existing, and building new, customer relationships through exemplary customer service and knowledge of Metro Bank products
- Relationship manage a customer portfolio of c150 connections and complete annual credit reviews within agreed time frame
- Help on-board an agreed number of new-to-bank commercial relationships within Metro Bank's risk appetite
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Proven relationship manager experience, providing exceptional customer service to existing and potential customers in order to generate new income lines and deposit and lending opportunities
- An ability to grow and deepen our existing relationships by way of attracting further deposits and switchers, with the vision of contributing to the growth of your businesses/portfolios
- Great analytical skills; the ability to review and analyse financial accounts and other relevant documentation
- Excellent knowledge of commercial banking and a deep understanding of the products we offer
- Awareness of Know Your Customer (KYC) & Anti Money Laundering (AML) requirements as well as Treating Customers Fairly (TCF), solid knowledge of AML criteria and requirements
- To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
- We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An amazing colleague to move into this fantastic new role!
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!)
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible
Important Footnote
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!